Web Dev & Digital Marketing for eCommerce Company
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"They address any issue that comes up, no matter how small."
An e-commerce company was looking to improve their sales process and offload some of their day-to-day activities, so they hired AMZ DOC SMC Pvt Ltd for their web development and digital marketing services.
The client has been extremely happy with the ongoing service that AMZ DOC SMC Pvt Ltd provides. They’re particularly impressed with their agility to respond to concerns and issues, as well as their ability to achieve ideal results.
Overall Score 5.0
What challenge were you trying to address with AMZ DOC INC?
Amazon has a lot of rules which I never understood, so I needed someone to do the day-to-day tasks on my Amazon account such as customer messaging.
What was the scope of their involvement?
AMZ DOC SMC stepped in and take over my daily tasks and activities and resolve my prior issues. Over time, their responsibilities slowly evolved into creating product listings, sourcing products, and negotiating prices. Apart from that, they also developed our website and are now designing my ads, taking photographs, and producing marketing videos. I basically have a full-time VA (Virtual Assistant) that essentially handles everything. Simply every single task related to my eCommerce business they are handling, specifically Amazon, Etsy, Walmart, eBay, Website SEO etc..
What is the team composition?
The person I’m in touch with on a daily basis is my VA, and I work with about a team of five people.
How much have you invested with them?
So far, the ballpark figure is $100,000.
How did you come to work with AMZ DOC INC.?
I saw their ad on Fiverr, so I contacted them to discuss a partnership.
What is the status of this engagement?
The ongoing partnership started in February 2019.
What evidence can you share that demonstrates the impact of the engagement?
I’m extremely happy with their service.
How did AMZ DOC Pvt Ltd perform from a project management standpoint?
We mainly communicate through Skype.
What did you find most impressive about them?
I’m someone that simply goes by results and I use a program called Helium 10 to keep track of the progress, and whether or not I’m getting the right results — but so far, the results have just been phenomenal, and that’s their strongest point.
Are there any areas they could improve?
I can’t really think of anything they could improve on because they address any issue that comes up, no matter how small. They’re quick to respond and they’re never offended whenever I see something I don’t like.
Do you have any advice for potential customers?
My only advice is to sign them up.