Refund Management - AMZ-DOC

Amazon Refund Management

Hire an Expert Amazon Refund Manager


It isn’t safe to assume that FBA reimbursements and fees are always processed correctly. With so many sellers and so much inventory, mistakes happen. Refunds Manager recovers funds that would otherwise be lost.


There are no monthly fees and no long-term commitments, meaning you have nothing to lose and everything to gain. Our professionals will find and locate your refunds, and when you get paid, we earn a 25% commission.


We've been in business over 9 years, and we know Amazon DOES NOT want automated claims. That's why we never automate the claims process.

How It Works

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Resolve The Highest Number of Issues

Transaction Reconciliation

We reconcile all transactions per item, including the amount received, order, returns, reimbursements and removals against actual stock.

Destroyed Items

We hunt for items destroyed by Amazon without your request or permission so we can get you FBA reimbursements you didn’t expect.

Restocking Fees

To make sure you never pay for customers’ mistakes, we find orders that were returned over 30 days for which Amazon didn’t give you the 20% restocking fee per policy.

Customer Refund Overages

When your customers receive a larger refund than what they originally paid (and you get charged for that), we can recover this amount for you.

Missing Order Credits

If a customer received a refund but you didn’t get the amount credited back in your account, we’ll file a claim if it’s been longer than 45 days.

Damaged Shipments

When your inbound shipments are damaged by the shipper or not received after 30 days, we can reclaim the approximate cost of the inventory for you.

Weight and Dimension Fees

If you’ve been overcharged for weight or dimensional fees, we can get an FBA refund for affected orders from the past 18 months.

Commission Fees

ou might not realize that you are being overcharged on the commission fee for a certain product. We can get back the money from this error.

Warehouse Losses

If an item was lost or damaged in an Amazon warehouse, Amazon is supposed to refund you. If they don’t, we’ll handle the reimbursement claim for you.

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Customer Replacements

Amazon might send a replacement to the customer before the customer returns the item. If the original isn’t received within 45 days, we’ll make sure you aren’t charged for it.

Missing Reimbursements

When Amazon shows that they have reimbursed a claim amount, but actually haven’t done so yet, you might not notice. We will spot this error for you and secure the FBA reimbursement.

Inventory Adjustments

Has Amazon claimed to place an item back into your inventory? You might not know how to check if it has been handled. We‘ll discover any discrepancies and get the refund.

Shipment Stock Counts

Sometimes, stock gets deducted after the shipment is closed. You might lost out on the cost of the inventory. We can recover this for you.

Returned Inventory Errors

The wrong item could be returned and scanned into your inventory, causing a loss of your actual item. We’ll get the cost of it back.


When a chargeback is not refunded, you can be wrongfully charged the fees associated with the transaction.

Damaged Returns

If a return is damaged by a carrier or Amazon, you’re owed the product amount. We’ll claim and secure the reimbursement.

Missing Removal Orders

Removal orders are sometimes necessary towards lowering your monthly fees. If you don’t receive the inventory, we can reclaim a sizable portion of its cost.

Inaccurate Reimbursements

When Amazon reimburses your claim, they don’t always give you the full amount. We keep track of the exact amount to ensure you receive it.

Inaccurate Order Refunds

If Amazon doesn’t reimburse the total appropriate amount of the original order, we’ll discover this and follow up until you get the correct reimbursement.

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